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Curtains Safety Center

Effective: October 20, 2026 · Last updated: October 2026

17 sections, about 20 minutes to read

Curtains is operated by Billion Flower Moon Studios LLC, a Wyoming limited liability company.

This page explains how to look after yourself when you chat on Curtains and when you meet someone in person. It also explains how to report a member, what we do with reports, and where to get help.

CURTAINS DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS MEMBERS.

In plain terms: we don't run criminal background checks on anyone, and we don't confirm who members are. The tools on this page are processes, not promises. They can't make anyone trustworthy, so your own judgment matters most.

If you are in danger right now, call 911.

On this page

  1. Emergencies
  2. Online Dating Safety Awareness
  3. Protecting Yourself from Sexual Assault and Dating Violence
  4. Protecting Yourself from Financial Crimes
  5. Romance scams: what they look like
  6. How to report a member
  7. What happens after you report
  8. Our harassment-report policy
  9. Block and unmatch
  10. Scenes and screenshots
  11. The face check is not identity verification
  12. Fraud bans and safety alerts
  13. Intimate images shared without consent
  14. Police and legal requests
  15. Where to get help
  16. Contact us
  17. State notices

1. Emergencies#

  • If you or someone else is in immediate danger, call 911. Do that before anything else.
  • If you're thinking about suicide or you're in emotional crisis, call or text 988.
  • If you're worried that a member may hurt themselves, report it in the app and choose "They may hurt themselves" (section 6). If they're in danger right now, call 911.
  • When you're able to, report the member to us (section 6). Report as soon as you can. If the other person unmatches you or deletes their account, the conversation disappears for you straight away, but we keep it, hidden, for 30 days, so you can still report what happened by emailing safety@curtainsdating.com. A report is how we keep a copy for review (section 7).
  • More places to get help are in section 15.

2. Online Dating Safety Awareness#

Getting to know someone through an online dating service can be risky. Follow safety precautions when you share information about yourself and when you meet someone in person.

Keep these four statements in mind:

  1. Anyone who is able to commit identity theft can also falsify a dating profile.
  2. There is no substitute for acting with caution when communicating with any stranger who wants to meet you.
  3. Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your Internet profile or initial e-mail messages. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.
  4. If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.

Keep those details out of your messages and other communications, too, until you feel comfortable with the other person. Stop communicating with anyone who tries to coerce you into revealing them. The same goes for your Social Security number and the details of your daily routine, such as when you leave home or where you go each week.

People can give false information in a dating profile, including their name, age, photos, job and where they live.

Block and report any member whose behavior is suspicious, offensive, harassing, threatening or fraudulent, or who asks you for money or tries to sell you a product or service (sections 6 and 9).

While you're chatting

  • Keep the conversation on Curtains while you get to know someone. Our reporting and safety tools only work inside Curtains, and a push to move to another app quickly is a common scam sign.
  • Video chat before you meet, in a video app you trust (Curtains chats are text only). If someone keeps avoiding it, treat that as a warning sign.
  • Check their photos. Do a reverse image search. If the photos turn up under other names, stop.
  • Take your time. Ask questions, and notice when the answers don't add up.
  • Think before you post a Scene. It shows where you are and what you're doing right now (section 10).
  • Know what we'll never ask for. Curtains will never ask for your Apple ID password or a sign-in code, and we only sell Tickets through Apple's in-app purchase. Anyone who asks you for these while claiming to be Curtains is not us. Report it.
  • Trust your instincts. You can unmatch, block or report at any time, and you never owe anyone a reply.

3. Protecting Yourself from Sexual Assault and Dating Violence#

Consent. Engaging in sexual conduct without the other person's consent is a crime, and it can be prosecuted. Consent has to be freely given, and it can be withdrawn at any time.

When you meet in person

  • Video chat first, in a video app you trust, so you know the person matches their profile.
  • Tell someone. Before you go, tell a family member or friend where you're going, who you're meeting and when you plan to be back. You can also share your live location with them.
  • Get yourself there and back. Provide your own transportation to and from the date. Don't agree to be picked up at home.
  • Meet in public. Choose a public place with many people around, and stay in public places for the first few dates.
  • Keep your phone charged and with you.
  • Watch your drink. Don't leave it unattended, and don't accept a drink you didn't see being poured.
  • Leave whenever you want. You don't owe anyone an explanation, a second date or continued contact.

If something happens

  • You are not to blame. If you are a victim or survivor of sexual or intimate partner violence by someone you met on Curtains, it is not your fault. Support is available through national and local hotlines, including RAINN at 1-800-656-4673 and the National Domestic Violence Hotline at 1-800-799-7233 (section 15).
  • Report it to us and to law enforcement. Tell the police. Report the member to us too: tap Report on their profile, a Scene or your conversation, or email safety@curtainsdating.com (section 6).
  • Reporting can protect others. Reporting criminal activity may help stop the person from hurting you or anyone else. It may also be what we need to act against their account.
  • Go at your own pace. You decide what to do and when. Hotline staff can talk you through your options.
  • Keep evidence if you can. Don't delete your messages. A report copies the reported message, and up to 20 messages around it, to our evidence vault (section 7).

4. Protecting Yourself from Financial Crimes#

  • Never send money to someone you met on Curtains, especially by wire transfer, even if they say it's an emergency. That includes gift cards, cryptocurrency, payment apps and "investments".
  • Never share financial details: bank or card numbers, account logins, one-time codes, your Social Security number, or photos of your ID.
  • Stop communicating with anyone who pressures you for personal or financial information, or tries to trick you into revealing it.
  • Don't receive or move money for someone you met online. Scammers use people they meet on dating apps to move stolen money, and that can get you into legal trouble.
  • Asking a member for money breaks our rules and gets the account banned. Report anyone who asks.

If you've lost money or shared financial details

  • You are not to blame. Scammers are skilled and persistent. Support is available (section 15).
  • Call your bank or the payment service you used straight away. Tell them you paid a scammer and ask them to reverse the payment.
  • Report it to law enforcement and to us. Report it to the FBI's Internet Crime Complaint Center at ic3.gov and to the FTC at ReportFraud.ftc.gov. Report the member to us too: tap Report in the app or email safety@curtainsdating.com (section 6).
  • Reporting can protect others. It may help stop the person from defrauding you or anyone else, and it may be what we need to act against their account.
  • Watch for a second scam. Be wary of anyone who contacts you offering to get your money back for a fee.

5. Romance scams: what they look like#

A romance scam is when someone builds a relationship with you to get your money or your personal information. The feelings can seem real. The goal is money.

Common signs

  • They say they love you, or talk about a future together, very quickly.
  • They want to move off Curtains to text, email or another app, fast.
  • They can't or won't video chat, and plans to meet keep falling through.
  • They say they live or work far away: overseas, on an oil rig, in the military, or with an international organization.
  • A crisis comes up: medical bills, a stuck shipment, customs or visa fees, a ticket to come and see you, a frozen bank account.
  • They offer to help you invest, often in cryptocurrency or online trading, and show you how well it has gone for them.
  • They ask for money in ways that are hard to reverse: wire transfers, gift cards and their codes, cryptocurrency or payment apps.
  • They ask for intimate photos, then threaten to share them unless you pay (section 13).
  • Their story has gaps, or their photos turn up under other names.
  • They ask you to keep the relationship secret, or try to turn you against friends or family who have doubts.

How to avoid being defrauded

  • Never send money, gift cards, cryptocurrency or financial details to someone you met online, whatever the story.
  • Keep conversations on Curtains while you get to know someone.
  • Video chat before you trust what someone tells you about themselves.
  • Never invest because someone you met on a dating app tells you to.
  • Talk to a friend or family member you trust before you do anything involving money.
  • Report anyone who asks you for money. Asking even once gets the account banned.

If you think it's happening to you

  • Stop contact, and don't send anything more.
  • Report the member to us (section 6).
  • If you've sent money or shared financial details, follow the steps in section 4.

When we ban an account for fraud, we send a safety alert to every member who received a message from it (section 12).

6. How to report a member#

You can report anything that breaks our Community Guidelines or that feels harmful or unwanted. That includes harassment, threats, requests for money, fake profiles, unwanted sexual content, intimate images shared without consent, someone who seems to be under 18, things that happen off Curtains, including on a date, and a member who may hurt themselves.

  • In the app: every profile, Scene and conversation has a Report option. Choose what happened and add any details.
  • By email: write to safety@curtainsdating.com. You don't need an account. Include the member's name and profile ID (it's in the menu on their profile), what happened and when, and screenshots if you have them. If your report is about an intimate image, don't attach the image (section 13).

Reporting also blocks the member and ends your match, straight away (section 9). The one exception is a report that a member may hurt themselves: then blocking them is your choice, and we show you where to find help.

If you're not sure whether something breaks our rules, report it anyway. Reporting is free. If you report, block or unmatch before a Ticket has been used, the conversation closes and the Ticket goes back to the person who started it. (A report that someone may hurt themselves closes the conversation only if you also block them.)

7. What happens after you report#

  • You stay anonymous. We never tell the member you reported who reported them.
  • We keep a copy. We copy what you reported to our evidence vault: a reported profile's photos, a reported Scene, or a reported message plus up to 20 messages around it. The copy stays available for review even after the original is deleted. We keep it for 1 year, and longer only under a legal hold.
  • A person reviews every report. We sort reports so the most urgent come first: threats of violence, anything involving a minor, intimate images and sextortion, requests for money, and a member who may hurt themselves. A person then reviews the report, the whole conversation in both directions, and the account's history.
  • We act on the account, not just the content. Depending on what we find, we may take no action, remove content, send a notice, restrict the account or ban it (our Community Guidelines explain how). If we ban an account for fraud, we send safety alerts (section 12). If we find child sexual exploitation, such as child sexual abuse material or an adult seeking sexual contact with a minor, we report it to the National Center for Missing & Exploited Children (NCMEC), as federal law requires.
  • We tell you the outcome. When we've finished, we let you know whether we took action. We don't share details about the other member's account.
  • Timing. We don't promise a review time, except where the law sets one: intimate images come down within 48 hours of a valid request (section 13).
  • Honesty matters. Retaliating against someone for reporting breaks our rules. So does knowingly making a false report. Honest mistakes don't.

How we look for problems before anyone reports them

Everything members post or send, including profiles, photos, Scenes and messages, is reviewed before anyone else sees it: by automated checks, a person, or both. Every image uploaded to Curtains is checked against known child sexual abuse material. These checks miss things, so your reports matter.

8. Our harassment-report policy#

This is how we handle reports of harassment by or between members.

What we treat as harassment. For example:

  • contact that continues after someone has said no, stopped replying, unmatched or blocked, including from another account or on another platform
  • insults, intimidation or threats
  • unwanted sexual messages, comments or requests
  • slurs or attacks on someone for who they are, such as their race, religion, gender, gender identity or sexual orientation
  • stalking, such as tracking someone or turning up where they are uninvited
  • sharing someone's personal information without their consent
  • pressuring someone for photos, money or personal details
  • harassment that starts on Curtains and continues somewhere else

How to report it. Use Report in the app, or email safety@curtainsdating.com (section 6). You can report harassment aimed at you, or harassment of another member that you see.

How we handle it.

  1. Your report is anonymous to the member you report.
  2. We copy the reported content to our evidence vault.
  3. A person reads the whole conversation, in both directions, and checks the account's history, including earlier reports.
  4. We decide what to do under our Community Guidelines. Most cases follow one ladder: notice, then restriction, then ban. Credible threats of violence, stalking, sharing or threatening to share intimate images, and using another account to keep contacting someone lead to an immediate ban.
  5. We tell you the outcome, without details about the other account.
  6. If the member we acted against appeals, we look at the decision again.

While we review. Reporting harassment blocks the member straight away (section 9). If you're in danger, call 911. If the harassment is a crime, such as threats or stalking, you can report it to the police, and they can ask us for records (section 14).

If it keeps happening. Report again. Repeat reports help us see a pattern.

Records. We keep report records for 2 years after the report is closed (Privacy Policy, section 8).

9. Block and unmatch#

  • Unmatch ends your match for both of you. You stop seeing each other's Scenes, and your conversation disappears for both of you. We delete it 30 days later.
  • Block removes each of you from the other's Curtains. They can't see your profile or your Scenes, or contact you, and you won't see theirs. We don't tell them you blocked them.
  • Report blocks the member and ends your match too, except a report that they may hurt themselves (section 6).
  • All of these take effect straight away, and you can do any of them at any time.
  • If you want us to look at what happened, report it rather than only unmatching or blocking: a report keeps a copy in our evidence vault for review (section 7).
  • Contacting someone who has unmatched or blocked you breaks our rules, on Curtains or anywhere else.

10. Scenes and screenshots#

  • Taken in the moment. Scenes are images taken with the in-app camera. You can't upload them from your photo library. Location data (EXIF) is stripped on your device.
  • Who sees them. You choose: all your matches (soft and hard), or only your hard matches (matches whose conversation has used a Ticket). You can change this at any time.
  • 24 hours. Scenes expire 24 hours after posting, and we delete them from our servers when they expire. If a Scene is reported, we first copy it to our evidence vault.
  • View receipts. You can see who viewed your Scene, and they can see that you viewed theirs.
  • Screenshots. Screenshot detection covers Scenes only: when someone takes a screenshot of your Scene, we let you know. It's a notice, not a block. Someone can still photograph their screen with another device.
  • Think before you post. A Scene shows where you are and what you're doing right now, and every match in your chosen audience can see it. Avoid showing your home, your street, your workplace or your daily routine. You can wait to post until you've left a place.
  • Rules apply. Scenes follow our Community Guidelines, including no nudity or sexual content.

11. The face check is not identity verification#

When members sign up, we ask them to take a face check if their iPhone supports it. Their phone compares a live selfie with their profile photos, to check that a live person took it and that the same person appears in at least 2 of their photos. It all runs on the member's phone, and the images never leave it. Members can skip it, and some phones can't run it.

The face check does not tell us, or anyone else, who someone is, what their name is, how old they are, or anything about their past. It is not identity verification, and it is not a background check. A member who passed it can still lie about who they are. We don't show who took it or passed it, and there's no badge, so treat every new match with the same care.

12. Fraud bans and safety alerts#

What a fraud ban is. We issue a fraud ban when we ban a member because they may be using a false identity, or because there is a significant risk they will try to get money from members by fraud.

Who gets a safety alert. Every member who received a message from the banned account.

When. Within 24 hours of the ban. If the circumstances require more time, within 3 days. If law enforcement asks us to hold an alert, we send it as soon as the law allows.

How. Every alert comes as a message in your in-app inbox and by email to the address Apple shared with us, which is either your own email address or Apple's private relay address. If you allow notifications, you also get a push notification.

What it tells you.

  • the name on the banned account's profile and its profile ID, and when you last exchanged messages with it
  • that the account may have been using a false identity or trying to get money from members by fraud
  • that you should never send money, cash or financial details to another member
  • a link to our romance-scam guidance (section 5)
  • how to reach us
  • whether a Ticket you had on hold in that conversation has come back, and that you can ask us about Tickets you used on it

Your Tickets. Whenever we terminate an account for breaking our rules, not only for fraud, a Ticket you had on hold in a conversation with it comes back automatically. If you'd used Tickets on conversations with that account, you can ask support@curtainsdating.com to return them. We look at each request, and we may return them; we don't return Tickets to anyone who helped cause the violation (Terms, Section 4.9).

A safety alert doesn't mean you did anything wrong. It's there so you can protect yourself.

13. Intimate images shared without consent#

If an intimate image of you was posted or shared on Curtains without your consent, ask us to remove it. This applies to real images and to images made or altered with AI. Report it in the app or email safety@curtainsdating.com; you don't need an account. We remove the image within 48 hours of a valid request, and we make reasonable efforts to remove known identical copies. Our intimate images policy explains what a request needs and what happens next.

If someone is threatening to share intimate images of you (sometimes called sextortion): stop responding, don't pay, and don't send anything more. Report the conversation in the app so we keep a copy, and report it to the FBI at tips.fbi.gov or 1-800-CALL-FBI (1-800-225-5324). You're not the one breaking the law.

If an image shows someone under 18, we report it to NCMEC. Don't send copies of it to anyone, including us.

14. Police and legal requests#

  • If you report a crime to the police, give them the member's name and profile ID and tell them you met on Curtains.
  • Report the member to us as well (section 6), so we keep a copy of what you reported.
  • The police can ask us to preserve records while they get legal process, and can request records with that process. Our law enforcement guidelines explain how.
  • We keep data on a set schedule. Scenes are deleted 24 hours after posting, and conversations 30 days after they close (when a soft match expires, a match ends or an account is deleted). A copy of reported content (a reported profile's photos, a reported Scene, or a reported message with up to 20 messages around it) is kept in our evidence vault for 1 year. Our Privacy Policy has the full schedule.
  • We don't give one member's information to another member. Information about another member is released only to the police or a court through legal process, in an emergency involving a risk of death or serious injury, in reports to the National Center for Missing & Exploited Children, or as our Privacy Policy describes (for example, a safety alert shows the profile name and profile ID of a banned account to the people it messaged).

15. Where to get help#

These organizations are independent of Curtains.

Emergencies: call 911.

Domestic and dating violence

  • National Domestic Violence Hotline: call 1-800-799-7233, text START to 88788, or chat at thehotline.org.
  • love is respect (dating abuse): call 1-866-331-9474 or text LOVEIS to 22522.

Sexual assault and sexual harassment

  • RAINN National Sexual Assault Hotline: call 1-800-656-4673, text HOPE to 64673, or chat at rainn.org. Free, confidential and open 24/7.

Suicide and emotional crisis

  • 988 Suicide & Crisis Lifeline: call or text 988, or chat at 988lifeline.org. Open 24/7.

Scams and fraud

  • Federal Trade Commission: report at ReportFraud.ftc.gov or call 1-877-382-4357.
  • FBI Internet Crime Complaint Center: report at ic3.gov.

Sextortion and intimate images

  • FBI: report at tips.fbi.gov or call 1-800-CALL-FBI (1-800-225-5324).
  • Cyber Civil Rights Initiative Image Abuse Helpline: call 844-878-2274. Open 24/7 for people in the US.
  • StopNCII.org for images taken when you were 18 or older, and NCMEC's Take It Down service at takeitdown.ncmec.org for images taken when you were under 18. Our intimate images policy explains both.

Child sexual exploitation

In Connecticut

  • CT Safe Connect (domestic violence): call or text 888-774-2900. Open 24/7.
  • Connecticut Alliance to End Sexual Violence: call 888-999-5545 (English) or 888-568-8332 (Spanish).

16. Contact us#

We're not an emergency service. If you're in danger, call 911.

17. State notices#

  • Criminal background screening. The bold capital statement at the top of this page is our disclosure under Texas Business and Commerce Code §106.004, N.J.S.A. 56:8-171(b), 815 ILCS 518/10(b), Utah Code §13-67-103 and Conn. Gen. Stat. §21a-436. Every member also sees it, in bold capital letters, on a sign-up screen they must acknowledge before they can message anyone, in the registration message we send to every new member's in-app inbox, in an email we send when they acknowledge it, and on the first sign-up screen.
  • Safety awareness notification. Sections 2 to 5 are our safety awareness notification under N.J.S.A. 56:8-171(a), Texas Business and Commerce Code §106.006, 815 ILCS 518/10(a), New York General Business Law §394-cc, Utah Code §13-67-104, Conn. Gen. Stat. §21a-437 and California Civil Code §1694.3(c)(1). The four numbered statements in section 2 are the statements those laws set out, and Connecticut's statements are covered in substantially similar form. Sections 2, 3 and 4 carry Utah's three headings, and our reporting method is in sections 3, 4 and 6. We give this notification to every member when they register, and we link this page from the main page of our website and from Settings in the app.
  • Connecticut. At registration, every member receives a message in the app inbox that contains only the criminal background screening notice and the safety awareness statements (Conn. Gen. Stat. §21a-438). This page is our online safety center (§21a-440(a)): our reporting mechanism is in sections 6 and 7, safety advice for communicating online and meeting in person is in sections 2 to 4, domestic violence and sexual harassment resources are in section 15, and romance-scam information is in section 5. Section 8 is our harassment-report policy (§21a-440(b)).
  • California. You can report any member's behavior from their profile, a Scene or a conversation, or by email (California Civil Code §1694.3(c)(2)).
  • Fraud-ban notices. Section 12 describes the safety alerts we send under New York General Business Law §394-c(10) and Utah Code §13-67-105. We send them to every member who received a message from the banned account, which is a wider group than these laws require. Section 5 is the information on avoiding fraud that the alerts link to.